Privacy at Service Pro.

Information you choose to share

Online bookings include your selected service, address, arrival window, contact details, and optional concerns, access instructions, maintenance-plan information, photos and calculator selections. We securely create or match your customer record and create a scheduled job or estimate in Housecall Pro. The website shows confirmation only after verifying the saved schedule. Booking records are also kept in our private owner inbox to resolve interrupted submissions. Contact details stay in the current page until submitted or you request email verification. Optional booking photos are uploaded when you continue to the review step, stored privately, and sent to the Housecall Pro job or estimate after booking. Calculator preferences may be retained separately as described below.

After-service support requests include your name, callback number, concern, and any optional contact details, service details, or photos. They are stored privately for Service Pro to review and follow up; photos are not published on the website. Maintenance requests include your contact details, service address, selected plans, and optional notes. Career applications include your contact details, experience, availability, and any résumé you upload. We use this information to review and respond to your request. Please do not submit card numbers, bank details, Social Security numbers, medical information, or identity documents through these forms.

Community Heroes applications include contact and service-address details, your eligibility category, and your confirmation that you meet the program requirements. We use these details to review enrollment and coordinate service through Housecall Pro. Staff records the eligibility verification result without retaining copies of credentials or ID numbers. Do not submit identity documents through this site.

Filter purchases and installation

When Service Pro filter checkout is available, we save your selected filter packs, quantities, agreed prices, installation address, optional access notes, consent and payment status privately to fulfill your order and arrange the included installation visit. Stripe provides secure payment checkout and sends verified payment results and customer contact details to Service Pro. After verified payment, we use your contact details, installation address, access notes, filter selections and payment reference to create or match your Housecall Pro customer record and prepare a prepaid installation job. Our team contacts you to arrange the visit. Stripe holds the payment record; the installation job does not collect another payment. Card details are entered directly with Stripe; this website does not collect or store card numbers. Review Stripe’s privacy notice before paying.

The filter cart saves product identifiers and quantities in this browser. Installation details stay in the current page until submitted and are not saved in browser storage. An interrupted checkout keeps an opaque reference and form-verification token in the current browser tab so it can recover the same payment attempt. Your private receipt link permits access to the order’s products, totals and payment status; keep it private.

Storage and access

Website submissions and résumés are stored privately for Service Pro’s review. The website inbox requires owner sign-in. Service information may also be entered into Housecall Pro so our team can prepare estimates, service agreements, appointments, and invoices. Submitting a maintenance request does not activate a plan or authorize payment.

Booking, payments, and financing

Our branded online booking form connects securely to Housecall Pro. The customer portal is provided by Housecall Pro. Card payments and maintenance-plan acceptance take place through the individual Housecall Pro agreement or invoice, not this website’s request form. MoneyLion financing and lender applications have their own terms and privacy notices. Review each provider’s notice before submitting information on its website.

Saved details and appointment management

If you choose to use saved customer details, we send a one-time verification code through our email provider, Resend. Codes expire after 10 minutes. A secure, HTTP-only cookie keeps your verified session for 30 minutes. Only profiles matching the verified email are shown. Confirmation emails can include a private appointment-management link; keep this link private because it permits access to that appointment. We store appointment-change records to verify updates and prevent repeated submissions. Your English or Spanish preference is saved for the current browser tab.

Address suggestions use Pima County’s public address dataset. Our server sends your house number and service ZIP code to that service and filters matching addresses. Customer names, email addresses, phone numbers, visit notes, and photos are not sent to the address service. You can always type an address manually.

Website operation and security

Our hosting and service providers process technical information needed to deliver and protect the site, which may include IP addresses, browser information, and security cookies. We use form-verification tokens, an automated-submission check, and pseudonymous request counters to limit abuse. These safeguards do not create a public customer profile.

Optional website measurement

With your permission, we count public page views and actions such as selecting booking, telephone, financing, and portal links, as well as booking-step views, form corrections, empty date searches, and confirmation attempts. These counts include the page and a broad source category, such as Google Business Profile, Instagram, Yelp, Nextdoor, Thumbtack, ChatGPT or direct traffic. With your permission, we keep the first and latest source in this browser tab for 30 minutes of inactivity, so the source is retained as you move between pages. When you book, the broad source is saved with your private booking record and included in the Housecall Pro booking notes; when you submit an HVAC or maintenance request, its source is saved with that request and included in the Housecall Pro lead notes. This measurement does not store names, contact details, full referral URLs, search terms, or a unique visitor ID, and it does not use advertising cookies. Request totals are recorded separately when a form is successfully saved. Verified website appointment totals are recorded after Housecall Pro confirms the saved schedule; these operational totals are separate from optional interaction counts. A booking-button click is not treated as a completed appointment.

Automated callback requests

When you request an automated callback, we save your name, phone number, Arizona service ZIP code, service selection, and calling permission with the time of your request. We send the details needed to our private Calling Hub. Twilio connects the call, and OpenAI processes the spoken conversation to provide responses. Service Pro may save a factual request summary and contact preferences for our team. Full call recordings are not enabled in this service. You can ask during the call to stop further calls, or contact Service Pro. A callback request does not reserve an appointment or sign you up for marketing.

Optional service text messages

When you separately opt in to texts, we retain your mobile number, your permission, the consent wording and its timestamp to handle service-request and verified appointment messages. Calling or email permission does not grant SMS permission, and choosing texts does not enroll you in marketing. Message frequency varies with your requests. Message/data rates may apply. Reply HELP for help or STOP to opt out, or contact 520-368-0089 or support@serviceprotucson.com. Read the SMS terms.

Mobile numbers and SMS opt-in and consent information are not shared with third parties for their marketing or promotional purposes. Service providers process the information needed to operate Service Pro's messages, including delivery and consent records.

Other providers

The site loads fonts from Google Fonts, map software from a content-delivery network, map tiles from OpenStreetMap. Your browser contacts these providers when their resources load. Following an external link takes you to a separately operated website.

Keeping and deleting information

We retain information as needed to handle requests, maintain service and business records, and meet applicable obligations. To ask about information you submitted, request a correction, or request deletion, contact support@serviceprotucson.com or 520-368-0089. We may need to verify the request and retain records needed for ongoing service, claims, or recordkeeping. Please identify the request or application without emailing sensitive documents.

Questions

Contact Service Pro at support@serviceprotucson.com. This notice describes this website; separate booking, finance, or social platforms may process information differently.

Referral requests and rewards

When you request service through Neighbor Rewards, we save your contact details, referring customer’s name, service request, consent, and eligibility and credit records. We use them to respond, verify referrals, prevent duplicate rewards, and apply account credit. Requests may be transferred to our existing Housecall Pro system. Referral records and balances are available only to authorized Service Pro staff. Sharing the public referral page does not give us your friend’s contact information or subscribe anyone to marketing.