HERE AFTER THE VISIT

How can we help?

Questions, concerns and next steps for existing Service Pro customers.

HELP AFTER YOUR VISIT

Tell us what needs attention.

Our commitment to your home continues after the visit. Share your concern and the best number to reach you—no job number needed.

For an urgent concern, call 520-368-0089. This form does not reserve a return visit or provide an immediate response.

Tell us what needs attention.

If something is unclear or not working as expected after our visit, we want to hear about it. You do not need to diagnose it or find your job number first.

Call 520-368-0089

For urgent concerns, please call. Calls are answered 24/7; technician availability and timing are confirmed with you.

Prefer to write?

Tell us what happened in your own words. Include your service address, callback number and visit date if known. You may attach relevant photos if safe to take.

Email customer support

This opens your email app. Send the email there to contact us. An email does not book a return visit; we will confirm the next step with you.

What can we help with?

Something is not right: describe what you expected and what is happening now.
Using your equipment: ask about controls, normal operation or routine care.
Documents or warranty questions: request your work summary, manuals or applicable written warranty.
Invoice questions: tell us which item you would like explained.
Parts or appointment updates: ask about the next confirmed step or change your availability.

What happens next?

We review your concern and the visit record.
We confirm who is handling it and agree on the next action and update time.
If a return visit is needed, we confirm availability and explain any applicable coverage or price before you approve work.
We check with you that the concern has been addressed.

If you are waiting on an update, you can contact us again using the same phone number or email. Please tell us if the situation has changed.

Your service records

Open your Customer Portal for available appointments, estimates and invoices. You can also contact us directly for help.

For an immediate danger, move to a safe location and contact emergency services. Do not wait for an email response.